Customer CARE from the stage.
Throughout my career in the service business, I've learned the importance of creating a remarkable experience for customers.
Doing a good job isn’t enough, that’s what they expected when they hired us.
The definition of remarkable is “something worth remarking about”, this means going above and beyond expectations.
Now that I am in the public speaking business, the same concept applies. I’m still in the service business, and it’s my responsibility not just to do a good job but to create a remarkable experience each and every time I get on stage.
The audience wants to be inspired, entertained and educated. They want to hear new ideas and learn new things. But that’s not enough, they want to feel the emotion and immerse themselves in the experience.
People remember good experiences, and they tell everyone about remarkable ones.